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Help
Problems Accesing Forms and DocumentsIf you encounter problems trying to view some of the forms or documents on this site, you may be trying to access information in a format which your computer does not currently understand how to use. Although most of the information on this site is published in the standard format supported by all modern web browsers, some forms or documents are provided in alternate formats. Two common formats for documents that you may encounter are known as PDF, a document format from Adobe Systems that is commonly used for publishing documents on the web, and Microsoft Word, the widely used word processor in the Microsoft Office software. Free software is available from both of these vendors which you can download and install on your computer to enable you to read documents in these formats. Adobe Acrobat Reader (PDF)Various forms posted on our site are provided in PDF format, a standard document format that is widely used on the internet for distributing printable material. If you have problems accessing these forms, such as a message indicating that your computer system does not know how to read this document format, you may not have Adobe's Acrobat Reader installed on your system.
Microsoft Word documentsIf you are unable to access a document in Microsoft Word format, usually indicated by by a .doc file name extension, you most likely do not have the Microsoft Word or Office software installed on your computer (e.g., you may not have a Windows computer or you have an alternate word processor installed such as the Microsoft Works software installed on many home computer systems). A free download which will allow you to view Word documents is available on the Microsoft web site at the Word Viewer downloads page. Old BrowsersYou should be using either Microsoft Internet Explorer (IE), version 5.5 or 6.0, (the current IE 6.0 with all critical updates installed is STRONGLY recommended) or Mozilla (formerly the Netscape browser) (Mozilla version 1.7 recommended). If you're using an older version of either of these browsers, you’ll need to upgrade to take advantage of all of the site’s features. JavaScript errors in Far West Masters formsIf you are getting the error message "JavaScript error on line 2: aa.setFocus is not a function," when you open some Far West forms, then you aren't using the latest version of Acrobat Reader. To learn more about Acrobat Reader, click here. Slow Response from the Web SitePerformance problems with slow page display response can have a number of causes:
Our recommendation: Please be patient and allow complete pages to download before you try clicking any of the links. Performance problems due to traffic loads on the web site, the internet, or at your ISP are often transitory. If you have persistent problems, you may need to review the connection speeds supported by your ISP and modem. If you connect to the internet with a dialup connection to your ISP, your modem may be too slow to download our Web pages, causing the page to timeout before it's completely loaded. The problem may also be with the connection speeds supported by your ISP's communication equipment. If the difficulty is caused by a slow modem on your computer, you may wish to consider upgrading it. Slow modem speeds affect your computer’s ability to access the Web in general. Although our Web pages aren't overly large, some do include graphical elements. Your computer may not have enough memory to handle them. If so, you may wish to consider a memory upgrade, if possible. In most cases, memory upgrades improve your PC’s performance in general If you still need assistance after checking for solutions in the information provided here, contact the Far West Webmaster. |
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Last Modified: 23-Oct-2003
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